100% Customer Satisfaction
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Product Guarantee
If you purchase our boxes and are not satisfied, you can return them within (10) days from your delivery arrival date for a refund. No partial returns are offered. You have to arrange for, and pay for return shipping. Your credit card will be credited once the packages are received by our warehouse.
Shipping Guarantee
If your order does not arrive within (3) business days of your expected delivery date, you may return or refuse your order for a full refund, including delivery and return shipping. Your credit card will be credited once the packages are received by our warehouse. Click Here to check our current expected delivery time. Please note that the first shipping day is considered the business day after your order placement, before 4pm EST. You must fill out the Return Form link listed below.
Please Note: If your delivery does arrive after the expected delivery date, and you decide to keep your order, no credits or discounts of any kind can be offered.
Lost Delivery
If your order is considered "lost" or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all shipping charges. You must fill out the Return Form link listed below.
Delivery Refusal
If you refuse delivery of an order arriving within the delivery grace period your account will be credited once the packages are returned to our warehouse less applicable delivery charges to and from your destination. You must fill out the Return Form link listed below.
Price Guarantee
We're so sure our prices are the best, we guarantee them with our Low Price Double the Difference Guarantee! If you find a current lower published price (INCLUDING SHIPPING) on-line or in print from any other company within 10 days of your purchase, just send it to us and we'll promptly refund double the difference in prices! Taxes can be excluded in comparisons.
You must mail the printed proof and the details to:
Double the Difference
Smart Pack Solutions
2200 Fletcher Avenue 4th floor
Fort Lee, NJ 07024
Terms: Not valid on prior purchases, one per order, one per customer per month - retail consumer purchases only, maximum $200 payment amount. Verification printout of lower price from competitor INCLUDING SHIPPING and your confirmation showing what you paid for our products INCLUDING SHIPPING required.
